Phone disconnected...

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions

I paid a monthly plan for my little son with Koodo, today his phone was disconnected from the network. My balance is in 0$. My bill is in date.
Really????   I have to lost my time calling to arrange the problem. Why the company don't check.
I was thinking to buy another phone for my son in Christmas, great moment to move for sure with another company!

Thanks Koodo. What a great customer service ...
Photo of Sunshine Mtl

Sunshine Mtl

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 2
Photo of Goran

Goran, Mobile Master

  • 97,104 Points 50k badge 2x thumb
So you were at no point late for your payment? If you were disconnected you will have to call 611 to speak with a rep to get this sorted out. If you really were late, then there's a 35 dollar reconnect fee. If you were erroneously disconnected, I'm sure that it will be solved.

This conversation is no longer open for comments or replies.