phone data

  • 1
  • Question
  • Updated 10 months ago
on my self serve data history page it says one value on my phone it says another value of how much data i have used ? I have a hard time understanding my what I have used ? and what my expected bill will be.
Photo of Yvonne Yetman Robinson

Posted 10 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,130 Points 100k badge 2x thumb
Hi Yvonne, if you mean your data usage meter on the phone in the settings menu, don't use that one it's inaccurate as it counts all data even things Koodo doesnt count such as data used when sending or receiving MMS (picture video messages) or hiding Koodo self serve website. Always use the counter online at Koodo self serve page it's the accurate one Koodo will go by.
Photo of David

David, Mobile Master

  • 93,410 Points 50k badge 2x thumb
Also, make sure the dates in the tool on your phone are set to the same date as your billing period. It does not automatically select the dates.
Photo of Robert

Robert, Mobile Master

  • 106,754 Points 100k badge 2x thumb
Also, the one on your phone might not be set up according toy our billing period so that's why it might be different!
How do you change the date it only the first of the month and my pay period is in the middle
Photo of Mayumi

Mayumi, Mobile Master

  • 114,614 Points 100k badge 2x thumb
What phone do you have?
Go to setting > Networks/Connections > Mobile data / Data usage >  Change billing cycle
You need turn on your Data to change your billing cycle.
That help greatly thank you