phone cut off and wrongly billed.

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  • Updated 6 months ago
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I left to go on vacation for a few months, only to return to find my phone is no longer activated and I'm being charged over 300 dollars. My monthly fee is 70$ and I've been away 2 months. Not sure how this adds up to over 300$ nor why my phone has been disconnected without any warning.
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sam

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Posted 6 months ago

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Paul Deschamps, Mobile Master

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Hi Sam, did you look at your past bills to see what your bing charged for? Page 3 of your pdf bill lays it out for you.
You may have also been on a spending limit so when it hit that you automatically would get cut off.
(Edited)
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sam

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It says roaming charges are 30$, but I left my phone in Canada so not sure how this happened. 

How do i get my phone turned back on in the meantime?
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Robert, Mobile Master

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Then why is your bill 300$. 70x2 + 30 = 170$, so where is the other 130$ coming from?

To get it turned back on, you need to pay your bill.
(Edited)
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Bernard, Official Rep

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@ Sam, it's best to send us a private message on Facebook to look into the details of your account.