Phone broke

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  • Updated 2 years ago
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Hi my ph broke going on 2 weeks. Can I get another cell phone. Still have SIM card My e-mail. Ph #000-000-0000. Yvonne Chonkolay. Thank you
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yvonne chonkolay

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Posted 2 years ago

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Sophia, Mobile Master

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Hello Yvonne,

The only way to get another cell phone is to go back to the store and show them the phone, if it is under warranty and a factory failure, they will either replace it or send it in for repairs.

If the phone broke due to falling, water damage etc, you will need to buy a new phone I'm afraid. 

Hope you get it sorted!