phone assistance is not working ? after a 2 hours waiti it hung on me

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phone assistance is not working ? after a 2 hours waiti
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Mathieu

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Posted 1 year ago

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Chad Burr, Mobile Master

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How can we help you Mathieu?
(Edited)
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Mathieu

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I want to check with an agent when is my data reset date and if needed increase my data limit. I tried for the last 2 days to contact the phone assistance without success. Normally the response is very good ...
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Allan, Mobile Master

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You can check this yourself via self serve and look at your billing dates.
As well you can look at your usage to see how much data you are using.
You will most likely get charged $10 for the call if you do get through as this is something you can do yourself.
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Dennis, Mobile Master

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If you want to change your plan with a higher data limit, you can upgrade your plan on self serve as well
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Lorie Hunt

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How can I get 20 Geoffrey data
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Allan, Mobile Master

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I'm not sure I understand your question. Could you explain a little more what your question is?
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Chad Burr, Mobile Master

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Koodo doesn't have any plan that offers 20gb of data Lorie.

Best you can do is find a plan that offers the most data and the lowest overage price .