People don't receive my messages?

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  • Question
  • Updated 5 months ago
Every time I send a message people don't receive them. My account has more than enough money it, so I don't know why this is happening. Can anyone help? (Basic 15$ plan ,Samsung galaxy s7 edge, and Canada B.C.)
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River

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  • frustrated.

Posted 5 months ago

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Paul Deschamps, Mobile Master

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Hi River, did you happen to just port your number from another carrier to Koodo?
If not is this a brand new account or have you been able to send messages prior to this?
Are you sure messages are indeed being sent successfully?
Q
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River

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Hmm it says there being sent, but I'm not sure. Yes, I was able to send them beforehand. This is a "recent" account not to old but not to new either.