People can't leave voicemail

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  • Updated 3 years ago
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Hi. When calls go to voicemail, the person hears "please enter the mailbox number of the person you would like to leave a message for".

If someone knows how to fix this I'd greatly appreciate any help you could give me.

Thanks,
Kate
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Kate McMahon

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Kate,

Did you set-up your voicemail? You can check the settings of it by dialing into the voicemail (usually by just holding down 1 on your phone) enter the password and you can then modify the settings or do the initial set-up if it was not already done.
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Kate McMahon

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Yes, the voicemail has already been set up.
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Daniel, Employee

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Hi Kate!

That type of voice mail issue can only be fixed by accessing your account. You’ll need to call us at 611 or 1-866-995-6636 (option 6).

Thanks :)
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Kate McMahon

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I'll do that. Thank you!

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