paytm

  • 1
  • Question
  • Updated 4 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions

I paid 51 dollars as my phone fee through paytm app on Feb.2. The paytm app shows that the payment was successful. However, I cannot see the money in my koodo account. I sent email to paytm and asked about this. They said that you had already received the money. I just want to know why it was not in my account.
Photo of Haili Zheng

Haili Zheng

  • 80 Points 75 badge 2x thumb
  • confused

Posted 5 months ago

  • 1
Photo of David

David, Mobile Master

  • 93,798 Points 50k badge 2x thumb
This forum is inhabited by other customers who offer support to Koodo Users. You will need to contact Koodo directly for billing matters. I suggest a private message to their Facebook account or a DM to their Twitter account as being a better choice than a call to *227 or  *611
Photo of Bernard

Bernard, Official Rep

  • 81,100 Points 50k badge 2x thumb
@Haili, based on the email address you used here there is no active monthly account I could find in your name. Which begs the question what "phone fee" did you pay? 
Photo of Haili Zheng

Haili Zheng

  • 80 Points 75 badge 2x thumb
sorry for reply so late. I paid 51 dollars to my koodo account. The account number is 01144651. Until now, I did not see the 51 dollars in my account. 

This conversation is no longer open for comments or replies.