Hi Seamus, we can't access accounts from here, so it's hard to say. First, you should check if your payment was processed. Do you see in your records a payment taken from your account in August? If you pay by online banking, verify if the Koodo account number is the good one. Then, contact us over the phone at *611, option #5, and we'll be able to look for your payment. Thank you!
Edit: I just saw your other post. Since you're not in Canada, you can reach us at +1 647-788-4337. Thanks!
If you see a good answer, give it a star.