payments not registering

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  • Updated 4 years ago
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Why does is say my last bill payment was July 13th 2014??? I pay my bill every month and it is now September 9th. What is going on here?
Photo of Seamus James Birkbeck Kalash

Posted 4 years ago

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Photo of Yannick

Yannick

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Hi Seamus, we can't access accounts from here, so it's hard to say. First, you should check if your payment was processed. Do you see in your records a payment taken from your account in August? If you pay by online banking, verify if the Koodo account number is the good one. Then, contact us over the phone at *611, option #5, and we'll be able to look for your payment. Thank you!

Edit: I just saw your other post. Since you're not in Canada, you can reach us at +1 647-788-4337. Thanks!

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