Payment Not showing

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  • Updated 5 years ago
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Hi, i just pay'ed my bill using CIBC online banking. I typed in the correct account and everything and the transaction shows completed on the bank site. However, it still shows that i owe money to koodo. How long does it take to show that the payment has been made or is there something i need to do. thank you
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Farhan Ahmad

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Posted 5 years ago

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Ahmad

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It takes 3-5 business days for the payment to process through online banking. Credit card payments are the only payments that are processed right away.
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Farhan Ahmad

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thank you very much!
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Jeff Caughill

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Yes, unfortunately online payments through your bank take around 5 days to process. As Ahmad mentioned you can make a credit card payment, which posts to your account right away.

Another option you can use is the pre-authorized payments that you can set up on self-serve. With this option you can choose to pay by credit card or through your bank account. These transactions post to your account on your due date each month.

Take care.

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