payment and replacement

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I have a Samsung galaxy ace and have dropped it in water.( its toast) I know am wondering because of it being in a contract(tab) could I possible get a new/and or/ newer phone, purchase for it up front then, put my existing koodo Sim, with its plan and tab into the new phone and act like that new phone is the original? What I'm basically asking is can I replace the phone and not change my plan or payment arrangement?
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Justin Time

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Posted 4 years ago

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Jonathan I, Mobile Master

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Yes and no. It's not exactly the way you're describing. You can do this at a place that sells Koodo postpaid:

1. First, you'll need to pay off your old Tab to get a new phone... this is now a CRTC rule. People used to be able to do it the way you described but that is not the case anymore. You can have this invoiced out to you at the kiosk instead of paying it upfront if you wish, that way you can reap the benefits of a new phone now and worry about the bill later on.

2. Now you pick a new phone and associated Tab level. Or pick no Tab and buy the new phone outright, but you already paid out your old Tab at this point so it's a toss up.

a. Tab S is what I like to call Tab classic, which is - 150 off any phone you want. Your plan can definitely stay the same and the payment arrangements won't change either.

b. Tab M is up to -300 off a phone, but your plan either must change to in-market or already be above $30 and then you can keep it. There's a $5 Tab charge with this method, that falls off after the new Tab is paid or 24 months passes. All Tabs are now paid off after 24 months guaranteed, which is a nice change from the old 10% thing.

c. Tab L doesn't really exist to me, so don't bother because the plans generally suck.

3. They'll setup the new phone for you, go over the service agreement, and ensure it's working before you leave the store.

As for phone recommendations, if you're shopping on a tighter budget, then nothing beats the Moto G. It's a fantastic budget phone. The only things holding it back are the low storage and uninspiring camera, but if you're coming from a Galaxy Ace... this phone will be like a godsend.

My other recommendation, if you're looking to go higher up, is the Nexus 5. It just got a nice price reduction too ($350 retail, so that's $200 on Tab S or $50 on Tab M). It's unlocked for use anywhere in the world, has very fast performance and specs for its price tag, and gets Android updates faster than other devices.

The HTC One (M8) is an incredible and highly attractive device, but it's tied with the Samsung S5 as the most expensive device Koodo carries.

Don't bother with the Ace II X or S III. Ace II X is almost as bad as your Ace, the S III has a nice big screen and decent storage/camera, but the older processor is starting to fall behind and it will stop getting updates soon. Plus we get a lot of customers coming back 6 to 12 months later with bad battery life, not recognizing SIM card, etc.

Everything else is only recommended for specific reasons/features, like iPhones (Apple fan), Samsung phones (Samsung fan), or the little Q5 (you need a keyboard... but the software has a bit of a learning curve). I like the Q5 but it won't work for everyone.
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Dennis, Mobile Master

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Wait. So you can't keep your current tab and just buy a replacement phone (new or pre-owned), outright?
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Kristina V.

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You can of course
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Jonathan I, Mobile Master

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No, because that would breach CRTC rules. That's technically extending the time frame of which a subsidy must be paid off. I think Chad was talking about it on another thread too.

You USED to be able to do it under the old Tab system; all a rep had to do was start a Tab redemption, put in the IMEI/SIM (if needed), then just select "no Tab", the customer would pay full price for the new phone, and then their old Tab balance would continue like normal. Now when someone goes through a Tab redemption, after selecting IMEI/SIM, there's a little radio button that says "Tab repayment of $X.XX required to upgrade phone". The only difference is at Koodo shops, they can have the customer pay that off in store. Either way, there's no way around it. I've already tried calling channel support about it and no dice.

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