Payment transaction not going through help!

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  • Updated 2 years ago
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Jessica MacDonald

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  • frustrated

Posted 2 years ago

  • 4
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Mayumi, Mobile Master

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Are you trying to make payment by online banking or credit card?
What error message you get?
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Jessica MacDonald

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Transaction did not go through try reentering info I have tried everything I always pay with this card it is visa debit
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Jessica MacDonald

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This issue has still not been fixed I use the same card everytime I pay my bill. It is my visa debit. Getting frustrated :(
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Barb Gibb

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I too am running into the same problem - using a credit card I have always used (but new expiry date and security code)  Have punched in new info repeatedly - and it keeps coming up that card cannot be verified???? what gives?? I do not want to pay late fees but Koodo won't accept my attempt to pay....
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Jay Mollon

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Just a note, I am experiencing the same issue, so you're not alone. I have re-entered my information several times and tried to make contact through Koodo's 611 number, but it will not register my credit card that I have used to pay my bill before.
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Mathieu, Mobile Master

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Jay,

What type of payment are you trying to make (Credit, Bank Transfer, visa debit)?

Is the account under your name? If so, is the credit card also under your name?
Does the billing information match your Koodo account's address?
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Melissa Davidson

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I am having the same problem cc info not going through
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Jay Mollon

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I am trying to make a credit card payment.

The account is under my name, the credit card is under my name, and after double checking both billing addresses are the same. Like Ashley Oullette's comment beneath me, I have used this same card to pay my bill on a different occasion with success.

I appreciate your help in the matter.
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Jessica MacDonald

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Still not working :(
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Ashley Ouellette

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I'm having the same problem. Transaction did not go through try reentering your information. I pay by credit card through self serve every month. Same card, did not change any of my information. Account is under my name, so is the card, billing information is the same on both, it's a Canadian credit card, and I've been using it on here for about 3 years.
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Bruce Berndt

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I am also having this problem with a card i have always used for koodo
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Jessica MacDonald

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I had to call koodo to make the payment for me I used the same card and it went through Im guessing its an issue with the website they said they are going to look into it
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Carla Molina

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I've been having the same problem since September 12. Late charges should not be applied if this many people are having the same issue. 
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Jessica MacDonald

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I agree
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James Martin

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I'm having the same problem. Will try later, payment's not due for a while -- hope the problem is fixed by then.
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Jean Ottosen

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I'm having the same issue.  Canadian VISA credit card.  Same one I always use.  Same information I've used every other time I've paid.  I tried to pay with another bank's VISA credit card and it wouldn't take it either.  I'd love to pay my bill on time Koodo!  But I've only got seven days.  Update us as to what's happening please!  How can we pay our bill?
(Edited)
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Ranjan, Official Rep

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Hi all - appreciate you raising this to our attention. We're looking into the matter and will report back once we have info. to share.
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Joel Clements

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i am having the same problem with my visa debit card.
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Scott McAllister

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My Mastercard is getting denied, so it's not just VISA.  It's not a browser-specific issue either; I've tried a few.
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Ranjan, Official Rep

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Hi again - we've uncovered the issue in our system and are working on fixing it. It looks like everything should be back to normal by tomorrow and you should be able to process payments like normal after that. 
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Ranjan, Official Rep

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Hi all - just got word that the issue is fixed and you should be able to process payment as you normally do. If you haven't already paid through an alternative method, please try again and let us know if you still encounter issues.
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cristina_jeanne

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I am having the same issue today.
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Ivan, Mobile Master

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The credit card name and billing address match the name and billing address on the Koodo account?
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cristina_jeanne

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Yes, this is the same card I always use to make payments.
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Alisa Ryan

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Mine won't go through today. Please help.
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Alisa Ryan

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I should mention that while my address and phone number is the same on both accounts, my last name is different on my credit card because I got married.
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Mayumi, Mobile Master

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Your name on account and card have to match...
Have you try call *611 to make payment?
*611 > option 3 
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David, Mobile Master

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And do a name change at Koodo while you are chatting with the Customer Service Rep.

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