Payment not received using credit card

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  • Updated 11 months ago
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I made a payment on June 1 with my credit card through Self Serve Koodo website. Usually, I receive an email ("Thank for your payment) after the payment, but this time I did not. I can see the payment on my credit card statement, but I still owe the full balance. What should I do?
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Anderson

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Posted 12 months ago

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Robert, Mobile Master

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Hello Anderson, are you sure you paid the good account? Maybe you paid your wife's account pr kid's one. Contact koodo Om FB so they can try and find what the problem is
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Anderson

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Yeah... I check more than one time: I paid my own account. I will send an email to them. Thank you
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Ranjan, Official Rep

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Hi Anderson - last payment we received from you was early May. Doesn't look like your June 1st payment has gone through - which is strange, because if you paid through self-serve, it's usually reflected within a few minutes. If you see the transaction reflected on your statement, I would advise you to contact the card issuer to see if they have more info.
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Anderson

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Feedback: On June 9 (Friday), I called my bank and they confirmed I paid the bill as I described. They asked me to call Koodo. I contacted Koodo's Payment service department at #227 from my Koodo device, and then they started an investigation for my payment. By June 12 (Monday), I went to my Koodo Self Serve and saw the issue was fixed. Koodo registered the payment was received by June 12. The due date would be on June 20, so everything is fine now.

Thank you for all the comments.
(Edited)
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Ivan, Mobile Master

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Thanks for letting us know that it was resolved.