Payment never received

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  • Question
  • Updated 1 year ago
  • Answered
Made a payment online banking last week and they never got it
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Christa Shaw

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Posted 1 year ago

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Jan Hope

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Christa can you be more specific. Payment could be made many different ways using banking on line.
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Dennis, Mobile Master

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Did you send it to the correct account number? 
Is this your first time paying?
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Christa Shaw

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I payed it online before
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Dennis, Mobile Master

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How many business days has it been?
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Dennis, Mobile Master

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Hmm... usually It takes 3 to 5 business days for payments to show up on your account.

I would suggest waiting until monday.  If it still have not shown up I would contact koodo via private message on facebook or twitter and a rep can help investigate
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Jan Hope

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If it is not last minute payment you don't have to worry about it. It is going to be solved soon. Unfortunately it could take a few days and system may show that you didn't pay on time resulting in late payment charges but everything will be corrected sooner or latter.