Payment issues

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  • Question
  • Updated 3 weeks ago
  • Answered
Ok so i payed my monthly bill and went through online banking but i forgot i switched my phone number. Will the payment still be made cause it says the payment went through on my transactions but koodo saying i still owe whats up with that
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Myra Moody

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  • confused

Posted 3 weeks ago

  • 1
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Goran, Mobile Master

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Is your line you changed your number to on the same account still? If so it's fine. It takes a few business days to show up with payments via online banking. When did you pay?
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Josie, Employee

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@Myra, Goran is correct.  Payment is applied to the account  number, not the phone number.
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Dennis, Mobile Master

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What do you mean by you forgot to switch your phone number?