payment and account

  • 1
  • Question
  • Updated 5 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions

I want to pay my bill online, but it always shows that my account is not approved yet. I cannot even see my balance. What can I do?
Photo of Liang-chen Chien

Liang-chen Chien

  • 70 Points
  • confused

Posted 5 months ago

  • 1
Photo of Mats

Mats

  • 21,698 Points 20k badge 2x thumb
When you first signed up they would have sent an email to the address that you provided. You have to find that email and there is a link in it that you click on to make your self serve account.
Photo of Dinh

Dinh, Mobile Master

  • 41,754 Points 20k badge 2x thumb
Hi Liang-chen,
You could dial 611 and hit 1, to check your balance from your Koodo cell phone.
Was your email once registered with Koodo before? you might have to contact Koodo (call or send message to their facebook) to reset it.

This conversation is no longer open for comments or replies.