I can't pay with my credit card

  • 2
  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
My credit card was terminated and the new card will be sent next month. I want to pay my bill through my another credit card, but it doesn't allow. What can I do?
Photo of Lulu Wang

Lulu Wang

  • 160 Points 100 badge 2x thumb

Posted 5 years ago

  • 2
Photo of Camilo_A

Camilo_A

  • 31,012 Points 20k badge 2x thumb
Hi there Lulu... If the Credit Card is under your name, you may call Customer Service and there is a form to fill out to register the other Credit Card on the system... Once the form is sent by Customer Service you may retry to make the payment again within 72 hrs...
Photo of Marcus Fenix

Marcus Fenix

  • 15,752 Points 10k badge 2x thumb
Your credit card must match the name and billing information that is on your Koodo account. If it doesn't, you'll need to get it registered.
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Hi Lulu
Can you pay through the bank for now? If you do online banking, visit your online account and add Koodo as a payee. It usually takes 3 - 5 business days for banking payment to take place though.
Photo of Lulu Wang

Lulu Wang

  • 160 Points 100 badge 2x thumb
Thanks!

How can I add Koodo as a payee?
Photo of Simonbelmont

Simonbelmont

  • 190 Points 100 badge 2x thumb
When you log into your online bank account you should see an Add Payee option. Click that, then you should be able to choose from a list and Koodo Mobile should be in there. Make sure to know your account number as it'll ask for it.

This conversation is no longer open for comments or replies.