Paying off tab and switching plans

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Unlocks are now free

I'm currently on a plan under my father's account. My phone has a -$13 tab and I want to pay off the tab and get one of the newer plans on my same phone but I'd like the bill to be under my name. To get my name off of his bill and get my own bill will I need him to call Koodo or can I do it myself? I assume since the current bill is under his name that he will have to do it but it would be a lot easier if I could do it myself.

Also once I pay off the tab, I own the phone right? If I wanted to switch to another service provider, I could bring that phone and just get a SIM from the new provider? Just trying to understand what paying off a tab actually means.
Photo of Jennifer MacDonald

Jennifer MacDonald

  • 240 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,788 Points 50k badge 2x thumb
Hi Jennifer,

To begin, to get the account in your name you will need to be at least 18 years of age (age of majority within your province), provide either a Credit Card Number or Social Insurance Number. To begin the transfer process, you will need to get your father to contact Koodo and ask the rep to transfer the account into your name.

Paying off the tab basically just means that the phone is yours, once the tab reaches 0$ it's yours!

If you had the intention of just transferring the account into your name and moving providers, you might want to reconsider. Unless you are going to Telus, you will need to get your phone unlocked it costs 35$ to get the phone unlocked by Koodo (Only Koodo can do this, no other mobile provider will unlock a Koodo phone). You must also have an account for at least 90 days before Koodo will unlock it for you. If you transfer the account in your name, you will have a new account and will need to wait the 90 days before being able to get the phone unlocked. If you get that done under your dad's account, you can do everything right away (I am assuming you had the account for more than 90 days). To get the phone unlocked, just log into self serve and under the phone tab, you will have the option to get the phone unlocked.
Photo of Jennifer MacDonald

Jennifer MacDonald

  • 240 Points 100 badge 2x thumb
I have a Nexus 4 so I don't think it is locked at all. I'm considering staying with Koodo and just getting one of the new plans but I'm also looking around at other providers just to be sure. I just want to have all my bases covered in case I see something else I like. Thank you for your response though!
Photo of Robert

Robert, Mobile Master

  • 100,836 Points 100k badge 2x thumb
If it's not locked then yeah this is how the process would work. Like you described it in your first post
Photo of Dave


  • 7,814 Points 5k badge 2x thumb

The best way to transfer ownership is for you and your father to be by the phone at the same time (or be available for Koodo to call and get permission)...he would call, verify his account, and then say that he wants to transfer ownership of the phone number into your name.

At that time, you would get on the phone to complete the process. This does involve a credit check (Koodo would like two out of three possible pieces of ID - DOB, SIN, and drivers license - the preferred ones are dob and sin) - please keep in mind that with the SIN it would be used as a secondary identification (if you forgot the PIN in the future) and the agent would only see the last 3 numbers).

Then a credit check is run to determine if Koodo can offer you service and other details (like would you have a spending limit that you cannot exceed, or if you could have a tab), and then the last step is to switch you to your own account number - basically your father would be responsible for the bill up until that day and then you would be responsible for the bill after that.

Other things to keep in mind would be that your account number would change, as would probably your billing period and due dates. I believe that there is a cost for a TOWN (transfer of ownership) but I am not sure what it is....the agent would be able to tell you.

Photo of Yannick


  • 43,998 Points 20k badge 2x thumb
Hi there, Mathieu and Dave are correct! There is a $25 fee applicable on the new account for the transfer of ownership. Have a great day!

If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.