Paying off over time while reducing my plan

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  • Updated 3 years ago
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I have an extension on my $275 phone bill due in a few days. I was wondering if there was someway I could stop my plan immeadetly, pay that amount off over an extended amount of time and in the mean time start a more affordable plan (I am currently on the 88 a month but want to go to 68)
I can't afford to end this plan right now for I am waiting on important calls regarding jobs and housing.
Thankyou
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MrSusanHorse

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Posted 3 years ago

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Chad Burr, Mobile Master

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You'd have to pay off your tab to end your service. Then you could choose a cheaper plan. Or you can switch to a hold for up to 6 Months but that's really just for travellers. And your phone wouldn't get calls during that time.
I'm assuming by extension that you've mean you've made a payment arrangement with Koodo.
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Paul Deschamps, Mobile Master

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You'll have to call customer service to make payment arrangements and can talk about your situation. Dial *611 from your Koodo Mobile device orDial 1-866-99-KOODO (1-866-995-6636).

Hours of operation (Eastern Standard Time):

Monday − Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

If you want to switch plans your best to do it yourself through self serve online as you will be charged for customer service to make a plan change

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