Paying monthly bill overseas with non Canadian card

  • 1
  • Question
  • Updated 9 months ago
  • Answered
I've recently left Canada, closed down my bank account and everything. But now I have a final bill from Koodo to pay. I tried paying with my Australian card but that didn't go through. I had someone in Canada try to pay with his Canadian card but I think the system rejected it too.

Lastly, I tried calling 1- 647-788-4337 (with my Australian SIM) but couldn't get through either.

Is there any other payment methods I can use to take care of this final bill? Will prepaid debit cards work?

Photo of Kang Tam

Kang Tam

  • 70 Points
  • anxious

Posted 2 years ago

  • 1
Photo of Jru Gordon

Jru Gordon

  • 9,144 Points 5k badge 2x thumb
you said you dialed the Toronto (647) number, this might be a stupid question, BUT did you add the international dialing code for Australia (0011)? So you'd have to dial 0011-1-647-788-4337?
Photo of Josie

Josie, Employee

  • 3,960 Points 3k badge 2x thumb
You'll need to register the credit card before it can be used.  Contact us through facebook private message so that we can resolve this for you
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey there! You can take a look here to see all the payment methods we accept. If your friend in Canada is ready to help you out, you can ask him to pay through his online banking application to your Koodo account and it will work (will take 3-5 days before the payment is received).  You can find your account number on the first page of your bill through self-serve.  We won't be be able ask for credit card information through Facebook as it's not a secure way of transmitting the info. Thanks! 
Photo of Techiya Fisher

Techiya Fisher

  • 60 Points
|I an out of Canada. have to pay $6.47 and they do not accept foreign visa/ I can pay through debit but cant use the local phone. what to do?
Photo of Allan

Allan, Mobile Master

  • 61,510 Points 50k badge 2x thumb
You can pay through your bank, all you need is your account number which can be found in self serve.