payement won't go though - debit

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

I payed three times my monthly charge after my phone got cut off. I understand I was two months behind on payments and I payed as soon as I realized. My bank records show it worked but on the koodo site it's not getting it. It's been a couple of days now. My phone still doesn't work. I'm not sure if the extra months charge is an accident or why it won't recognize my payment.
Photo of Jess Jellybean

Jess Jellybean

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
Did you happen to use a Visa-debit card or did you pay it from your bank account at a teller, online banking via the bank's site or app?

Bank payments take 3 - 5 business days to post on your account.
Photo of Jess Jellybean

Jess Jellybean

  • 90 Points 75 badge 2x thumb
On my banking app. My calls seem to work. Just texting and data don't seem to
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
Did you call to report the payments? If so, have you spoken with tech support?
Photo of Jess Jellybean

Jess Jellybean

  • 90 Points 75 badge 2x thumb
Anyways that must be what ed wrong. Thanks :p I'll just have to wait it out
Photo of Vincent

Vincent

  • 12,188 Points 10k badge 2x thumb
Hey Jess!

We can take a look at it.

Give us a call: 1-866-995-6636 (option 6) from a landline.

We'll access your account & assist you further.

Thank you.

________________________
If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.