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Hello, I have been with koodo since 2008. I have had very few issues. I pay my bill on time and whe I can't I was told you guys would simply turn off my service and I can pay it when I have the funds. I am a student replying on student loans and this summer I couldn't pay my September bill. So I wanted until now to pay. As long as koodo knows that I am still willing to stay with them... Apparently they have been calling my parents house and haven't emailed me or let me know what was going on. I access my self serve online and I payed my bill there until mid December yet I can't see any of my information... It's been 24 hours almost since I payed my bill... Despite it being usually high. I guessed there was an activation fee.... But I still have no service. I don't have a phone to contact koodo but I want to let them know I payed my bill to activate my account.
If you paid through online banking it takes 3-5 business days for Koodo to receive the payment. Also, if you need to reach someone at Koodo and don't have a phone, I suggest emailing them: http://koodomobile.com/en/on/contact....
They reply within 1 business day usually
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