Payed 180$ kodoo says i dident

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  • Updated 1 month ago
I payed in 180$ kodoo says i dident but i can see it was taken out of my account from kodoo also got a letter on the 20th of june saying if i dont pay my bill u will take it to collections on june 12th i dident even get the letter till june 20th so absolutly no heads up takeing money out of my account and trying to say u dident is this for real ive been a loyal kodoo customer for 10 years and beacuse u took money i already payed in to collections i lost my promotion at my job this is redicules
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Mahone bay alternative

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Posted 1 month ago

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Allan, Mobile Master

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When did you pay it, how did you pay it, and where is it saying you didnt pay it yet?
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Allan, Mobile Master

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Did you take a look at the email Josie referred to below?
Yes thats totally irrelevant beacuse when i went to the kiosk to get my phone i gave the lady my bank card to set up the pre authorized payments when she was setting my account up and i told her id like to make a 180$ payment witch was taken out of my account instantly
#0337
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Dinh, Mobile Master

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@Mahone bay alternative: The forum is mainly for customer interaction. We (customers) don't have access to your account and internal Koodo process. If a Koodo agent passed by and checked on your account, you should follow their instruction (as Joise mentioned below) and reply directly to them.
(Edited)
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Dennis, Mobile Master

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How does a failed payment with 1 telecom result in a lost promotion?  Payment errors happen all the time.  It would barely even impact your credit rating unless there has been a pattern of failed payments.

Have you been paying at the Kiosk the last 10 years?

Was the $180 for 1 payment or for multiple payments that have carried over?
Why didnt you pay on self serve and set up pre-auth payments on self serve?

If there was an email in April and a letter in June, did you look at your bill in May?
(Edited)
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Josie, Employee

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@ Mahone bay alternative: please refer to the email sent to you on April 30th for information regarding your account