Pay per use data while on data plan??

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  • Updated 5 years ago
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I have a data plan for 1GB on my iPhone which I haven't come close to using this billing cycle, however, I've noticed on my usage that I have been charged 19MB pay per use data...? Does anyone know why this would be since I haven't even used up the monthly data I have on my plan? I'm being charged for the pay per use...
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Rachel R

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Rachel,
One possible explanation I can think of is did you change your plan recently? Then perhaps the 19MB pay per use data is from before you changed to the 1GB plan?
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Rachel R

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No Sophia it has been at least 3 months now since I changed my plan, I'm not sure it would be from that far back.
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Sophia, Mobile Master

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Oh that is really strange... you might need to call Koodo (*611) to sort out your bill then... I'm sure they will be able to explain :)
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PZABOY

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Only other thing I could think of is roaming data charges, if you have not left the country then call or email koodo for an explanation.
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Tayeb A, Employee

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Just to add to what PZABOY said, you can use this secure link: http://koodomobile.com/emailen to email us (please log into your Self Serve account when required) this will allow us to take a look at your account and give you more detail.

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