Pay bills to a wrong account ;(

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  • Updated 5 years ago
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hi, i have question..i kept transfering my bill payment to a wrong account for 3 months and just noticed that.....anyone knows whether it is possible for me to ask for payback?
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Shaw-Hong Tsen

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Posted 5 years ago

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Dennis, Mobile Master

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You need to call koodo and then maybe your bank of koodo can't find the payment.

Koodo is *611 on your koodo cell
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Xavier

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Saw-Hong Tsen, Denis is so right.
Now, You might like to contact Payment Management Team instead, directly from your phone dial #227 free of airtime. They will be able to direct your payment to the right account.

Easy as that. You better do it soon. 3 Months without a payment being sent to the right account means that your account is overdued already.
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Myke

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FYI, #227 just takes callers to Customer Care, NOT payment management. I've dialed it at least 3 times and each time it's straight through to customer care. I've had to request payment management each time. So I'm not really sure why Koodo even has #227 set up when it doesn't even transfer correctly.
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Mayumi, Mobile Master

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Did you consult with RBC?
http://community.koodomobile.com/kood...

I don't think Koodo can pay you back, but help you to set up the correct account for the payment.
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Myke

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The money wouldn't be refunded, just transferred to the right account.

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