bought a phone a year ago and now it wont even turn on, galaxy 2, was using a paY as you go plan and all I want is another phone, why on the web does it want me to pick a plan, ETC
All I would like is to buy a phone and put my sim card in and use it.
If you go to purchase a phone online it does automatically redirect you to pick a plan, but you can just proceed directly to checkout and the site will ask you if you're already a customer. Select yes and you'll be asked to log into your Self Serve (you do have a Self Serve profile, right?) then you can order.