Pay off your Tab Balance won't work !!!!!!

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  • Updated 3 years ago
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How to pay off Tab balance
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Dany Jean

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Posted 4 years ago

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Daniel Gunn

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Hi Dany,

If you want to pay off your tab you can do so via self serve. The steps are as follows:

Log in - Koodo Tab - then select Pay off your tab balance and follow the prompts.

Doing it this way will apply it to your next bill as opposed to paying for it when getting a new phone.

If that doesn't work, then you can call customer service and see if they can apply your tab balance to your account as you cannot do it via self serve. You can dial *611 from your phone and press 0 a few times to speak with a rep.

Hope that helps :)
(Edited)
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Yannick

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Hi Dany, Daniel is right! One additional info: you can't pay off the Tab online if there is an outstanding balance! Thank you!

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Connor Crowe

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Is this still possible with the new self serve
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Nabil, Employee

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Hey Connor,

For the moment, you cannot pay off your Tab online. If you want to pay it off, please visit a Koodo store or give us a call (*611 from your Koodo phone) and a rep will assist you.

Thanks
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Connor Crowe

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does it cost to call
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Nabil, Employee

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Nope :-)
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Connor Crowe

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When does that line close
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Mayumi, Mobile Master

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