pay off tab

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I want to pay off my tab to get a new phone but when I click on the pay the tab link nothing happens. Can I just make an online pymnt and get it paid?
Photo of Cindy DeWolfe

Cindy DeWolfe

  • 100 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Are you planning to get your new phone online? If you're going to go to a store to get the new phone on a new tab, your current tab balance will be added to your next bill.

If you're getting an unlocked phone elsewhere, you do not need to pay off your tab.

In any case, if Self Serve isn't letting you pay off your tab, you can always call customer service (611) and explain the situation to them. Make sure you mention that you tried to do it online.

This conversation is no longer open for comments or replies.