Pay for the billing

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  • Updated 1 year ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: reconnection

I didn't pay for 3 months so, I can't use my phone. now, I have paid off all my loan. How can I use? or  When I use the phone?
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Stella

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Posted 1 year ago

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Sophia, Mobile Master

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Did you pay the reconnection fee as well, Stella? And how did you pay? It might take a while for Koodo to process the payment, once they do, you'll be reconnected.
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Stella

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I paid just billing for all amount (303.70) and I transferred $303.70 to the Koodo account for
30minutes ago. Ok, I will wait ! thanks a lot!
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Sophia, Mobile Master

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Great :) Did you use your bank direct transfer, or a credit card? If you paid by credit card processing is near instant, but by bank it could take a few business days. Does self service indicate you still have that amount owing?

Either way I'm sure you will be up and running soon again :)
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David, Mobile Master

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If this was a bank transfer, it may take 3 - 5 days to complete. If it was paid by credit card, it should be much faster.

As Sophia states, there may also be a reconnection ee to be paid before the re-connection occurs.
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Stella

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Oh, I didn't know that!! I used my credit card, I only way is just waiting. lol  Thanks for being my problem this time, Sophia and David :-)
(Edited)

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