Password re-set

  • 2
  • Question
  • Updated 5 years ago
  • Answered
I forgot my password, I was sent a new temporary password which did not work despite repeated careful attempts (it doesn't help when they give you a password containing a character that could be either an upper-case I as in Ireland or a lower-case l as in lemon, since they look identical). So I requested yet another password, tried that too, and still I can't log in. All this hassle just to see and pay my bill. Has anyone else experienced this?
Photo of Marc W. Carruthers

Marc W. Carruthers

  • 252 Points 250 badge 2x thumb
  • frustrated

Posted 5 years ago

  • 2
Photo of Camilo_A


  • 31,746 Points 20k badge 2x thumb
Well, you can always try to COPY and PASTE this temporary password and for sure it will work...

If you are forced to call again, just make sure you stay on the line until this works for you so you don't have to call again and you save time....

You may also try to use the FORGOT PASSWORD link and follow the instructions...
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,756 Points 100k badge 2x thumb
I think he means the forgot password link is what he tried and it didn't work, but your right the copy & paste is the best way to do it.
Photo of Reena


  • 4,244 Points 4k badge 2x thumb
My recommendations would be to give Koodo a call and have the self serve profile deleted and start over. It's usually guaranteed to work. That way you are creating your password from the start.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,676 Points 100k badge 2x thumb
When you use the forgot password link, right at the top of the email you are sent is a link that say 'click here to reset your password'. Clicking this link will automatically enter the temporary password correctly and bring you straight to the page to choose a new password. The temporary password is only in the email at all in case the link doesn't work.

This conversation is no longer open for comments or replies.