password search problems

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

hello! i am a prepaid user and I forgot my password to login. I tried to find my password but it says i'm locked out and I should contact customer service to find out my password. I will wait for your reply
Photo of Jisun Yang

Jisun Yang

  • 70 Points

Posted 4 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
Well Jisun, we'd love to help you out, but this is only a community forum. We can't access your account info here.

Is there no "forgot password" link next to where you log in? It should be able to recover/reset it there. If not, I think you'd be better off calling customer service tomorrow when they're open. 1-866-995-6636
Photo of John German

John German

  • 80 Points 75 badge 2x thumb
I have tried to log into my account several times as well but, unable to do so . The security question is right but there saying it is not . What's the problem???
Photo of Owen


  • 70 Points
I had this issue in the past but didn't have time to call. It was unlocked the next day.

This conversation is no longer open for comments or replies.