password search problems

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

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hello! i am a prepaid user and I forgot my password to login. I tried to find my password but it says i'm locked out and I should contact customer service to find out my password. I will wait for your reply
Photo of Jisun Yang

Jisun Yang

  • 70 Points

Posted 4 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

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Well Jisun, we'd love to help you out, but this is only a community forum. We can't access your account info here.

Is there no "forgot password" link next to where you log in? It should be able to recover/reset it there. If not, I think you'd be better off calling customer service tomorrow when they're open. 1-866-995-6636
Photo of John German

John German

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I have tried to log into my account several times as well but, unable to do so . The security question is right but there saying it is not . What's the problem???
Photo of Owen


  • 70 Points
I had this issue in the past but didn't have time to call. It was unlocked the next day.

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