password reset and billing

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I tried to login to my account got reply that my account was suspended because I had tried 5 times. I hadn't even tried once. this has happened every time I tried in the past. I'm sick and tired of this I want to be able to access my account. I called your service and found out that my account is - 212.50 does this mean I have over paid if so why was I told that I owed 85.98 by Dec 19 which I have paid please let me know how to reset my password so I can log on and what my balance is.
Photo of Paula Baust

Paula Baust

  • 70 Points

Posted 4 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 106,754 Points 100k badge 2x thumb
In order to reset your password give Koodo a call! Dial *611 from your phone or

Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Also clear you cache and cookies orntry a different browser.

This conversation is no longer open for comments or replies.