Parental control won't allow data to increase automatically. How do I correct this?

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Koodo sent me a text referring me to Self Serve, which is proving frustrating. How do I remove the parental control? I want to be allowed to use more data if necessary, and I don't mind paying. 
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Andrew Watkinson

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Posted 1 year ago

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Mathieu, Mobile Master

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Hi Andrew,

I don't believe Koodo offers any type of parental controls.... are you sure you arn't using any apps to enforce it?
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Andrew Watkinson

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I'm sure. The text says "The parental controls that were set up on your account don't allow you to turn your data back on." 

I took this phone brand new to Koodo and had it set up by a Koodo agent in a mall kiosk.
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Siobhan Jackson

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How do I set that up on my child’s phone? I have asked repeatedly through Koodo to turn off the ads data texts and have been told not possible.
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David, Mobile Master

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As stated by Bernard below, it has not been released even now!
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Bernard, Official Rep

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@Siobhan, if you want to restrict data use while on the Koodo network you can add a data block online for $2 per month. This will not cut access to data through wi-fi though. 
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Goran, Mobile Master

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And you are the primary account holder ?
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Bernard, Official Rep

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Andrew, would you mind posting a screenshot of text you received? I'm looking at your account and I see that you changed plans today. There is no parental block on your account and the last notification we sent you (yesterday) is that you have reached 50% of your data allotment for the month. 
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Andrew Watkinson

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Bernard, you must have just missed it. I was working on it with an agent and have it fixed now (see post below). This happened about the 6th of December on my last billing cycle. Anyway, all is well now. Thanks!
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Andrew Watkinson

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Yes. I just got off the phone with an agent and they fixed it. So FYI, Koodo does have parental controls at the account level, and the phone owner has to call them to sort it out. I gather it was put on my account by mistake. 

So no big deal, and great service once I got in touch with them (which took a couple of hours).
(Edited)
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Bernard, Official Rep

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Indeed it was a mistake. No one should have touched that feature as it is not ready for public use yet. Thanks for the context! For the future, your best bet Andrew is to start here with an inquiry. Being on hold on the phone is always going to be a much more difficult task. 
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Meghan Holmes

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I am getting the same block on my account. Incredibly frustrating since I am the account owner/only user! I don't have time to go to a kiosk to fix it.....how do I fix it?
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Mayumi, Mobile Master

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What plan do you have?   Did you reach your data limit? 
Were you able to use your data?  Did you receive any message from Koodo?
Can you start your own post using this link and tell us more about your issue.
https://community.koodomobile.com/koodo/topics/new
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Meghan Holmes

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It's the exact same issue as this thread. Exact same message. I reached my limit and got that message. Had to wait until I was in a WiFi area to go to the website to add more data.
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Meghan Holmes

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I am getting the same block on my account. Incredibly frustrating since I am the account owner/only user! I don't have time to go to a kiosk to fix it.....how do I fix it?
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Ranjan, Official Rep

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Meghan - looking at your account, your situation is a bit different.. not a situation at all really. 
This past July you switched from one of our older plans, to the new Shock-free data plans, and this is the first time you've consumed all of the data allowed in your monthly bucket before the month was up.

With Shock-Free data, you're notified when you use 50%, 90%, and 100% of your data via text message. When your data is paused, you can top up directly from your phone by opting into the pay-per-use overage rate, or purchasing a set-amount of extra data.

Hope that helps explain things.
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Meghan Holmes

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But it won't allow me to add more data from my phone. When I reach the limit I get this text:

Koodo: You've used 100% of your 1024MB of data. To help manage your costs, your data has been temporarily turned off until 2017-10-13. The parental controls that were set up on your account don't allow you to turn your data back on. Talk to your parent to add more data to your account.

An then have to wait until I am in WiFi to get to the koodomobile.com website to add more data.
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Ranjan, Official Rep

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My bad - I didn't see anything that indicated why you'd get that message.. but think I see why what might be happening.

Looks like you were able to top-up and should be good for now. However, send us a private message on Facebook when you get time. A rep will verify you as the account owner, and help reset the profile so that you don't run into this again in the future. Feel free to reference this thread so they can reach out to me if they need more context.
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Murrielle Perrin

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Is there a way of putting a parental control on my child's phone without calling Koodo every month?
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Dinh, Mobile Master

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@Murrielle:  You could check her usage online, and go to selfserve to add the $2 data block when she  almost reach 2GB. You would have to pay for the add-on (prorated for few days it was used). With the add-on, data is stopped  from Koodo(MMS is ok). You need to remove it, when you reach the new billing cycle to use data.

Again, this is a workaround. In my opinion, the best way is telling her not to reply to the text of data overage.
(Edited)
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Murrielle Perrin

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Thanks for much for all your help. Perhaps Koodo can tweak this feature and prevent kids to have the ability bypass the shock-free data text by having to enter the 4-digit pin needed when we call in to Koodo? Just a suggestion :)
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Mayumi, Mobile Master

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How much is her current plan for 2 GB? 
They have a promo right now and you can switch her plan to $45 for 2GB.  Or $55 for 3GB.

Also, you can talk to your daughter if she click yes to get more data, then she pay for any overages.
That's what I did for my kids. (I checked their usage and gave then warning when it getting close to their limit)   They didn't like pay me or getting cut off their allowance/lunch money, so they didn't go over.

Add: I saw your reply after I submitted.
I agree they have better "Parental control" or at least they send text message to account owner or the number of parent choice.
(Edited)
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Allan, Mobile Master

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The parental control is a feature available with new activations and renewals. I just inquired with the Koodo folk if it could be added to an existing line. I'll keep you updated!
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Allan, Mobile Master

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@Murrielle Good news, you can add this to your account!
You can do this by logging into self serve, going to "My profile" -> Selecting the number in question -> Data Settings: Notifications & blocks: Manage -> Permissions
(Edited)