Paper bill received when E-bill was opted for

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  • Updated 5 years ago
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Hey,

The other day I received a paper bill in the mail. According to my online account, however, I am all set up for a monthly E-bill- as I should be, because I opted for the E-bill on the day I got my plan in the beginning of July. Was I supposed to have got the paper bill? Am I going to be charged the $2 fee?

Thanks,

Chris
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Posted 5 years ago

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Dennis, Mobile Master

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Sounds like a mix up by Koodo.
Give them a call 1-866-995-6636 and they can fix it on their end and ensure that you get a credit if you were charged the $2 fee

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