Paper bill charge free for senior citizens.

  • 12
  • Idea
  • Updated 5 years ago
  • Not Planned
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It would be good a good idea to exonerate senior citizens from paying the $2.00 paper billing fee.
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Eduardo

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Posted 5 years ago

  • 12
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Mo D.

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If this was a thing, I'd be pretty impressed. You have my vote for this idea!
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MatB

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Plus my Vote!, Plus same request for Veterans on this post http://community.koodomobile.com/kood...
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Eduardo

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thank u so much :D
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Ahmad

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I definitely agree with this idea! It's very hard for seniors who aren't already tech-savy to use a computer and especially for those who may not have any kids to help them.
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Zaphod Beeblebrox

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Off topic for a sec. I notice you have a blue trophy symbol under your avatar. What's that about?
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Jorden, Mobile Master

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Before the badgerville game came into effect, helpful posters were labeled "Champs" with a blue boarder similar to the badgerville ones and the trophy was part of that.
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Zaphod Beeblebrox

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What they said

+1
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Erwin

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Hello Eduardo,

Thats a great idea. Koodo has launched the extra fee for paper bill to be environmentally friendly. I think it would be great for seniors who purchase the LG flip phone. However, if they buy a smartphone, usually at a kiosk, the self serve app is set up for them.

But there should still be an option for reps to be able to give the $2 discount for the paper bill if an elderly customer is more comfortable having one.
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Eduardo

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Hey thanks, hopefully this idea can be approved or at least reviewed by Koodo :D
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Dennis, Mobile Master

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Great Idea!
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Eduardo

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thanks :)
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Eduardo

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Hopefully we can make this happen, I ve heard that Koodo reviews this type of feedback and that way we can give the chance to our senior citizens to have the right to receive a paper bill free of charge :) they deserve that and more :D!
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Zaphod Beeblebrox

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65 years of age minimum?
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Dennis, Mobile Master

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Where as my mom is 59 and wants all the senior discounts :p
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Sophia, Mobile Master

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"Senior" is subjective indeed... somehow, miraculously, from the day I could walk it's always been exactly 10 years older than myself!
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Zaphod Beeblebrox

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I feel like a senior most days. At least once a month. Since the charge is ONLY once a month, can I get the $2 fee waived? :P
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David

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I am stuck at age 21 - makes life so much easier
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Don

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at my local pharmacy, Senior means 55 and more ;-)
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Mayumi, Mobile Master

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They have a limited income so this would be a great idea!
+10
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Eduardo

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:) thanks for supporting the idea :D
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Jonathan I, Mobile Master

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I was actually going to suggest this idea at some point but it looks like someone already did. I definitely agree!

Actually, I get some non-senior clients that still like getting a paper bill. I understand why the carriers charge a fee for this (imagine if all 9 million or so of Rogers' customers get a paper bill, think of the trees!!) but some of my customers don't even own a computer so how is that fair?
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Moonmack

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Well in fairness, Spock does end up dead shortly after that line ... maybe it's better not to know Spock ... no that's not right ...
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Eduardo

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:( what does spock mean?
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Moonmack

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Spock is a character from the original Star Trek TV show. In the second movie he talks about the needs of the many as he sacrifices himself to save the ship. More talk on this would really be hijacking the thread and belongs on a Star Trek board rather than here.
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MarcusG

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Yes but Spock and come back to life by being shot into the ground. Paper can be composted and used to enrich soil to grow more things....

either way, let's stay on focus here people. So live long and prosper
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Dennis, Mobile Master

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Peace and long life
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Ivan, Mobile Master

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+1

I'd take this one step further and waive the fee for all with a feature phone.

For example, my father-in-law is turning 60 later this year. He's not quite a senior yet. To say that he's not tech-savvy is an understatement. The man still uses a CRT TV set WITHOUT a digital set-top box. So, it's not surprising that he does not own a smartphone, or a computer.

Conversely, how about a free text with monthly balance due? The customer could then request a paper bill (for the $2 fee), if they so choose.
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Eduardo

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Mmm you certainly have a point, however a paper bill is more reliable and a more formal way to know what they are paying for plus, they can easily go to their bank to make their payments or mail a check to koodo, is just easier and less complicated rather than sending a text message as a lot of things can happen, either there could be a network problem and it might be possible that all the text messages cannot reach their destination.
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Don

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Well, Epost is also a formal and legal document in the eyes of the Mail Act ;-) www.epost.ca
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Eduardo

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mm your point?
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Josh765

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I completely agree with this! A free paper bill should be provided to all with a feature phone just as you said.
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Dennis, Mobile Master

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That's fair.

Star!
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Moonmack

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I've never gotten a paper bill from Koodo (mostly too cheap to pay the $2 fee ... I guess that means it works). How long is the paper bill? Could there be a $2 fee for the full paper bill and a free one page summary for seniors? That would include how much to pay and generally what services they used (but not detailed long distance or anything).

Or is this idea already handled with normal versus detailed billing?
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Eduardo

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Hi, well you'll see a detailed bill cost is of $3.00 on top of the $2.00 for the regular / standard bill making a total of $5.00 a month for the bill itself and the detailed bill contains the record of all the calls made throughout the entire billing cycle, so it can become a little complicated to understand it, from my own point of view the regular bill contains enough information to have a better idea of what we are paying for.
and about your last statement, koodo is not currently implementing this program on any account and the $2.00 fee is for every customer. So That's why I think it would be the right thing to do to not charge our senior citizens to have their bill mailed out to them every month.
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John Lee

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+123456787654323456789876543

Totally agree with this idea. Online billing is quite difficult for seniors and having the paper billing for them (free) would be a great idea. I'll be very surprised if Koodo does this though.
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Voyager

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Good idea.
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Some random Mobile Master, Mobile Master

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I cringe everytime I see someone go to the post office to mail a bill along with a check, it takes me all the way back to when I was younger (that was the time when people paid their royalties to the king in the form of produce + their first born).

But I still support the notion that those older than me should have access to free tree axing!
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SkAshe

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The 2$ paper bill to supposedly protect the environment is just stupid, it should be free for everyone.
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Eduardo

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It is not, we have to preserve our environment it might not be too important for you but I am sure it is an important matter for must of us here. As well every service provider charge a certain fee for sending paper bills, and it would be a good gesture for Koodo to do this for our senior citizens, they have worked and lived longer than us they deserve better deals and treatment overall in the society.
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Some random Mobile Master, Mobile Master

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A good way to address this half-half would be to still send paper bills, but to cut them down to 1 page. 1 sheet of paper, printed on both sides, ought to be enough. If the customer requests something more complete, NOW is the time to ask $2 for the requested service. This would cut the amount of paper used by a factor of at least 5, and people would still get their paper bill.
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MarcusG

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This is a balance issue, price to the senior vs. the environment.

However I am partial to this idea:
http://community.koodomobile.com/kood...
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Eduardo

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Good point :). I assume you would feel great if something so little like this would be made to you once you become a senior citizen, as people say today for them, tomorrow for us. This change will also impact other providers and eventually it might become a standar procedure for everyone. Although you do have a point as I mentioned before. :P
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shelley

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+1 to this idea. Some seniors don't own computers so a free paper bill is a great idea. Although they may receive a text with regards to their bill, some but not all seniors may forget, minds are on other things. So the free paper bill is an excellent idea in my opinion. :)
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Dennis, Mobile Master

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Grandfather it in. Maybe anyone born prior to 1955 is allowed a paper bill. But as we move forward anyone born after that date must pay for paper

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