paid to much for what i received!

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  • Updated 4 years ago
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Today I got a voucher at the eaton centre of 70 dollars prepaid kudoo.
It was 10 dollar booster and 60 dollars texting (15 dollar a month so 4 months worth)
However, when i entered the PIN number it only put 50 dollars on my account. Yet at the Kudoo booth I payed 79 dollars! (including tax)
I would like to get my 20 dollars back because it has not been added to my phone.
Greetings
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Denise

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Posted 4 years ago

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Daniel Kim, Mobile Master

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Hi Denise, unfortunately none of us here have access to your account, I suggest calling koodo (you can find their number by clicking the contact us tab at the bottom of the page) and asking about the missing $20 of credit. Don't worry you won't get charged for asking about missing credit :)
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Some random Mobile Master, Mobile Master

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Denise, I'm on prepaid myself, so let me explain to you how top ups work.

One top up can never exceed $50. so if you bought $70, you received 2 different codes on your receipt, one that adds $50 to your account, one that adds $20.

You likely only entered the first one, and forgot/didn't know about the 2nd one.

If you still have your receipt, simply add the 2nd code and you'll have your extra $20.

Hope it helps! :)
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Some random Mobile Master, Mobile Master

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So, Denise...

Did it work?

I hope it did!

Cheers!

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