paid phone bill;nothing happening

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 or 1-866-995-6636 mentions

So, some financial issues came up and I wasn't able to pay my phone bill. I put it off for too long and thwy cut me off at $160. About at least a week ago I went in and paid it. Nothing has happened though, my phone is not texting or calling etc.
Photo of Vincent Scattolon

Vincent Scattolon

  • 70 Points

Posted 4 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
You will probably need to pay the reactivation fee ($35) as well, Vincent... or maybe the payment hasn't come through yet. You're best off to contact Koodo to see what's going on :)
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
The reason is definitely not because of the $35 reconnection fee. That fee, if applicable, would be added to the next bill.

Vincent, I recommend calling Koodo at *611 from your Koodo phone to quicken the process. It takes a 3-5 business days for Koodo to get your payment if paying through your bank and they (they automatic system) doesn't always necessarily reactivate you as soon as payment is received so a call should help you out
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
Check your self serve. There it will tell you the past due and current due(overview). . Keep in mind it's best to always setup payment arrangements to avoid the $35 reconnection charge. If your payment was indeed posted to your account simply powercycle your phone by removing the battery and sim card and your services will be restored.
Photo of KaneSlavik

KaneSlavik

  • 6,464 Points 5k badge 2x thumb
I see you're back.
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
I will stop in periodically. But with time I will be out of date with policies and procedures lol

This conversation is no longer open for comments or replies.