Paid for my booster, But it is not working.

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  • Question
  • Updated 5 years ago
  • Answered
Why did my booster not show up? It is paid for and it is in my purchase history but the added data did not show up as a functonal booster in my service.
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Dustin Haertel

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Posted 5 years ago

  • 1
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Paul Deschamps, Mobile Master

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If data isn't working on tour phone then while the device is on try taking out the Battery and SIM Card for a minute or so then replace them and try it. If not then wait a little bit and call Koodo to see what the issue is. They open at 9am.
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Camilo_A

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Is your Base Plan still active?
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Dustin Haertel

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It is all fixed now, Had to call Koodo but they fixed it up quickly. They had to re add the booster.
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Camilo_A

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Good to know

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