Paid old Telus account and not current Koodo account HELP

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  • Updated 1 year ago
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I have paid my phone bill but i have put the money on my old telus account and was wondering if there was away Koodo would be able to get that money or do i have to contact the bank?
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amanda

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Posted 1 year ago

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Goran, Mobile Master

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If you just did it, you can probably get your bank to reverse it. There's 1-2 days usually you can get something reversed. If the bank cannot, you'll likely have to contact Telus to ask for the money rebated. Koodo is owned by Telus but that doesn't necessarily mean you can transfer credit on one account to another.
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Ivan, Mobile Master

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Just to add, if your bill is due soon that you're probably best off paying Koodo before you get your money back as your bill will be left unpaid while you sort this out.