paid but no service

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Prior to my vacation I topped up my account in July and also purchased 500 minutes phone and 1 G data.  I also topped up my sons account at the same time.   Nothing worked during my vacation.  Came home and re-topped up thinking the transaction didn't work.   I see all transactions went thru on my visa.   So I have been charged for more than I recieved.  I need to follow up with someone, but have no idea how to contact a human being at koodo.
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Posted 2 years ago

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Mayumi, Mobile Master

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Prepaid doesn't work outside of Canada.
Was your vacation within Canada?
This reply was created from a merged topic originally titled paid but no service.

Prior to my vacation I topped up my account in July and also purchased 500 minutes phone and 1 G data.  I also topped up my sons account at the same time.   Nothing worked during my vacation.  Came home and re-topped up thinking the transaction didn't work.   I see all transactions went thru on my visa.   So I have been charged for more than I recieved.  I need to follow up with someone, but have no idea how to contact a human being at koodo.
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Alaa, Employee

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Hi Allison ! We would like to help. Feel free to send us a private message on our Facebook page.

Thanks !