paid bill with french visa card refused

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

hello, i took a monthly plan a month ago but I can't pay by bill... indeed i live in France and just travel to Canada for business once every 2 months but need an internet connexion. I try to paid my bill with my visa but it is refuse because it can't verify the address.

What should i do ?

Thanks.
Photo of Thomas Ung

Thomas Ung

  • 92 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Makkahn Mack

Makkahn Mack

  • 1,110 Points 1k badge 2x thumb
Unfortunately, Koodo only takes Credit cards that have Canadian addresses. Koodo has Vouchers. Purchase Koodo Vouchers to pay for your service
Photo of Thomas Ung

Thomas Ung

  • 92 Points 75 badge 2x thumb
I am currently in Paris ;-) can't buy vouchers ... Thx you for your reply !
Photo of Hellothere

Hellothere

  • 270 Points 250 badge 2x thumb
International credit cards need to be registered before they can be used to pay bills. Call Koodo's customer service to register your credit card. 1-866-99-KOODO (1-866-995-6636).
Photo of David

David, Mobile Master

  • 93,614 Points 50k badge 2x thumb
Call Koodo directly, and they may better help you out with registering your off-shore credit card. You may also be able to complete a wire transfer using Western Union, either at a kiosk or online.
Photo of Yannick

Yannick

  • 44,018 Points 20k badge 2x thumb
Hi Thomas, as the toll-free number won't work from France, you can reach us at +1 647-788-4337. Merci beaucoup !

________________________
If you see a good answer, give it a star.
Photo of Thomas Ung

Thomas Ung

  • 92 Points 75 badge 2x thumb
j ai eu un opérateur ! mais je dois payer par western union. Les cartes visa internationales ne sont pas acceptées ;-(

Merci beaucoup pour le numéro d'appel !!!! ;-)
Photo of Yannick

Yannick

  • 44,018 Points 20k badge 2x thumb
Bonjour, certaines cartes sont acceptées. Tout dépend de votre banque en fait car certaines n'acceptent pas nos vérifications. Nous acceptons également les chèques mais ils devront être en devises canadiennes. Bonne journée !

This conversation is no longer open for comments or replies.