Paid bill by visa debit and session timed out so I did it again and double payments taken. Was told 5-7 business days for credit now 5-6 wk

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I made a payment last week with visa debit and session timed out so I did it again and came out twice, now they say 5_6 weeks to credit it back to me after I was told at the time 5-7 business days
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sherry halladay

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Posted 1 year ago

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Bernard, Official Rep

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Sherry it looks like the refund was already initiated last week. It may take a couple of business days for the bank to see the refund though. Please bear in mind that now there is a past due on your account partially because of that reversed charges. 
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sherry halladay

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On Thur a rep told me they would try to expedite it but normally 5-7 weeks because it was a visa debit not a regular visa. Was told when it happened it would be 5-7 business days. Friday was 7 business days and nothing
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Robert, Mobile Master

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Hello Sherry.

If they told you 5-7 weeks, then that must be the time the bank will take to process the refund.
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Dallas Strutt

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This just happened to me after it gave me this screen twice


I paid 200 dollars twice i cant afford to wait 5-7 weeks please tell me after a year theres a better option for your misfunction online payments?!
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Bernard, Official Rep

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Payment hasn't actually gone through Dallas. Not on our end anyways. As of this morning there is still an outstanding balance.
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Dallas Strutt

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I contacted my bank they said what happened was shady and to contact them if i dont get credited for one of those payments as we will have to file a greivance with crtc? I believe.
(Edited)
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Bernard, Official Rep

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Yeah, the bank is pointing fingers away from themselves. They may have taken money out, but they never sent it to us. Give us a call later this afternoon, but as of right now the bank still hasn't sent any of the money. I see there is still several hundreds of dollars outstanding. Please log into your account to see Dallas. 

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