Paid bill by credit card online, said there was a processing error, try again or use a different card. Tried again. Payment was removed twic

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  • Question
  • Updated 7 months ago
Paid bill by credit card online, said there was a processing error and to try again or use a different card. Tried again. Checked bank account, payment was removed twice, and koodo self serve is not recognizing that either of the payments and that I still have a balance remaining on my bill.
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Rachel

  • 70 Points
  • frustrated

Posted 7 months ago

  • 1
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Paul Deschamps, Mobile Master

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Hi Rachel, you'll need to contact Koodo directly by sending them a Private message to their FB page or Twitter account where they can verify your account and further assist you on this matter.