Paid an account and now says I owe extra?! I WANT MY MONEY BACK NOW!!! no longer have money for christmas and no phone.

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  • Updated 1 year ago
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Today I have paid my phone bill and was told I owe MORE money... I spent the rest of my money due to do this, still don't have a phone and can't do Christmas gifts for my family! I WANT MY MONEY BACK!!!
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Alexis Lynne

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Posted 1 year ago

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Mathieu, Mobile Master

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Hi Alexis,

How did you make your payment? If you used anything other than a credit card it can take a few business days before the payment is registered by Koodo.
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Chadwick, Mobile Master

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If you owed money to Koodo, and paid it to get your phone turned back on but then found out you owed more, they will not refund you as you actually owed that money.