Overseas texting problems with LG G3

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I have a recently purchased LG G3 with Koodo.  I have added the plans for texting to/fm the US as well as overseas.  I have been able to confirm texting to/fm friends in the US but am not having luck with overseas.  I have a brother in France who I can receive texts from on his cell phone but he does not get mine.  I know I have the correct phone # as I was able to reply to one of his texts which he received, but I cannot initiate a text... and my reply to his latest text was not received at his end. 
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Russtovich

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Posted 3 years ago

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Ahmad

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Hey Russtocich. To get your phone working overseas, you need to make sure the following add-ons are added to your account (which you can do via self-serve):

- Pay Per Use Intl Long Distance
- International Voice Roaming
- International Data Roaming

They're free add-ons but need to be added in order for your phone to fully work overseas
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Chad Burr, Mobile Master

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He's not overseas, his brother is. He's trying to text his brother in France but it's not being received.

He can receive texts from his brother however.
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Spence

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Did you put +33 in front of the France # you are texting ?
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Russtovich

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Thanks for the prompt replies.

Ahmad: I have added the 3 add-ons you mentioned: (the below is copied from my plan)
  • Pay-Per-Use Intl Long Distance
  • International Voice Roaming
  • International Data Roaming
Although the Self Serve on my phone still shows Pay-Per-Use Intl Long Distance for $0.00 under Other to add (the other two do not show up there) but when I try to add it I get an Error (We're unable to process your request. Please verify the information and try again.)

On June 20th, during a Skype session, I sent my brother 3 texts, none were received.  He sent me one which I received, and I was able to reply (which he received). I sent another one without success, and again on June 21st. We tried again on July 3rd and this time I received his but he did not receive my reply (or any I initiated). I tried again today - after changing the 011 33 to +33 (so yes, I know enough to put +33 or 011 33 in front of the phone #) from something I read online but I have not heard back.

Detailed billing shows me receiving one from him on Jun 20th, and me sending him 3, as well as on July 3rd... but it does not indicate any overseas billing. 

I can send/receive to folks in Canada and in the US ok.  I only have this one bloody # I'm concerned with overseas as I am going for a visit in a few weeks, but no luck so far (we did try a quick actual call and that worked so I can fall back on that if all else fails). 

Cheers,

Russ(tovich)

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