Overpayment to account now closed. (Therefore CREDIT on closed account)

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I have an account that has been closed to go to a new provider at a better rate. This account is showing a credit on it of $33.46 - I paid what was shown on my last bill. How do I get these monies returned to me? You (Koodo) have changed your Customer Service Phone NO. from 1-866-995-6636, and there will be charge of $3.49 to get "information" to connect me to the correct number (this 1-866-995-6636, no longer exists!). That's highway robbery!! ***I would greatly appreciate your earliest answer to this question, as I don't feel that I should have to fight for monies that are mine, and I worked hard to earn!***
Photo of Gail Goudie

Gail Goudie

  • 70 Points

Posted 4 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Koodo doesn't charge for that info, your Telco does. And Koodo didn't change their number.

Anyway call them and ask for a refund

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.

Hours of Operation

Monday - Friday: 10am - 9pm

Saturday: 9am - 7pm

Sunday: 9am - 7pm
Photo of Dennis

Dennis, Mobile Master

  • 196,732 Points 100k badge 2x thumb
I just called that number. Spoke to a nice gentleman with a slight accent.

I told him I was testing the number. He was confused. Then I hung up on him.
Photo of Mark Kokolsky

Mark Kokolsky

  • 10,722 Points 10k badge 2x thumb
That number is definitely still good. And as for the 3.49, im guessing you dialed a wrong number (maybe 1877) and got directory assistance, which isn't part of Koodo, and definitely charges a bunch to look up numbers for you.

This conversation is no longer open for comments or replies.