Overcharged for US roaming data because of billing period timing

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  • Updated 2 years ago
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I have a monthly plan. I was roaming in the US for two weeks without an add-on. I incurred a $5.00 data charge for a small amount of data usage. No problem. However, a few days later I got charged an additional $5.00 for another small amount of data usage because my billing period changed to the next month and started clean slate again. I feel like I have been overcharged $5.00 for data usage that I shouldn't have been. I used way less than 20 MB which the first $5.00 supposedly got me. I am afraid to contact Koodo support about this as they will likely refuse my refund and charge me for the support call.
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Grant MacLeod

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Posted 2 years ago

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Goran, Mobile Master

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There is no charge for calling in to dispute a bill/charge. Your bill ended, so for the new bill you get charged the same 5 dollars per 20MB block, including under 20mb. If you don't want to use data, I'd suggest turning off data roaming or data in general on your phone.