Overcharged for additional airtime used

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  • Question
  • Updated 10 months ago
I have 500min Canada-wide anytime minutes. I went over by 74 mins but I was charged $106. Why when my plan states that additional airtime minutes will be charged at $0.50/min?
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Nitsa Croft

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Posted 10 months ago

  • 1
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David, Mobile Master

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Have you downloaded your PDF invoice from Self-serve and reviewed it? That should detail each of the charges leading to the $106 total. You can post a copy here with personal info removed, and the community members will try to explain the charges to you.
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Bernard, Official Rep

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@ Nitsa, looks like you changed plans mid-cycle and also went over your included minutes. On page 4 of your pdf it shows how many minutes it is. It's 212 hence the $106. If you look at page 7 of your pdf bill you will see indeed that extra minutes are $0.50.

I think your best best maybe to switch to a plan with unlimited minutes. There 2 options. One for $40 without any data included or $65 a month with 3gb of data included.