Overcharged

  • 1
  • Question
  • Updated 1 year ago
On October 26/16 I went online and changed my plan to the $25.00 Plan. It said I had a tab of -$16.27. On my next bill I was charged $35.00 instead of the $25.00. Also on Nov. and Dec. bills I was charged for the $35.00 plan instead of the $25.00. Today I see it is $28.00 instead of $25 for the lowest plan, which I have changed to. I would like the plan I signed up for in Oct./16, and credit for the over charge the last few months! Thank You.
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Richard Hartt

  • 70 Points

Posted 1 year ago

  • 1
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Josie, Employee

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Hi Richard, I noticed that you changed your plan today to $28 from $35.  Prior to this change, you've been on the $35 plan since April 6 when you changed from the Seasonal Hold plan.  The $25 plan you’re referring to is discontinued and that's why it wasn't available when you changed your plan today. Hope this helps