overcharged

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  • Question
  • Updated 1 year ago
I got overcharged 20 dollars last month and 2.5 dollars this month . I called Koodo helpline no one picks up phone .please adjust my money next bill
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Devansh Kalra

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  • frustrating

Posted 1 year ago

  • 1
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Brittany Garland

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Did you call within their hours? "Hours of operation (local time): Monday − Friday: 9am - 9pm. Saturday: 9am - 7pm." If still no answer is there a Koodo location near you that you can go in to talk to a rep?
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Devansh Kalra

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Yes I call within hours
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Brittany Garland

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Then you may need to go into a Koodo location and talk to a rep. They should be able to bring up your bill and fix it for you right there. Or you could try sending a message over their Facebook page to see if they have any other numbers you could call.
(Edited)
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Mayumi, Mobile Master

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Did you check page 3 of your E-bill?
What does it say the charges for?
It could be minutes or data overage, International calls...etc.
(Edited)
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Devansh Kalra

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Yes I checked it's for long distance charges which. Am entitled to call home country for 1000 international minutes free of cost.
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Mayumi, Mobile Master

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What plan do you have? Do you have this Add-on?(I just need to know make sure)

Isn't it for minutes overage?  If you have a " 1000 international minutes" add-on, it will cover your ILD charge, but it still use your minutes.
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Devansh Kalra

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40 dollars plan with 500 min 1 gb internet and 15 dollars tab
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Devansh Kalra

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1000 international minutes
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Mayumi, Mobile Master

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Did you go over your 500 minutes?
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Bernard, Official Rep

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@ Devansh, looking at your invoice everything seems in order. This month you called the UK and that is not included in the 1,000 add-on you have. Last month you went over your minutes (you have 500 per month) and incurred overage charges. You can see in on page 13 of your pdf invoice that you can download. 
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Devansh Kalra

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For last month
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Devansh Kalra

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Ok for this month but last month
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Devansh Kalra

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And I didn't call uk
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Mayumi, Mobile Master

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Did you check those numbers on page 8 & 9 of your invoice that Bernard mentioned?
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Devansh Kalra

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Yup but it's wrong
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Allan, Mobile Master

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Unfortunately when you signed on with Koodo you signed a contract saying you were responsible for yoir phone and any calls made from it. You may have called a uk number without realizing it or someone else may have taken your phone and used it for such a call but the bill doesn't lie.
You can try disputing your charges by contacting Koodo but they do not need to refund you.
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Bernard, Official Rep

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The calls were made from your phone Devansh, whether it was made by you or someone else. We track these very accurately so this is not a mistake.